Shipping policy
Shipping Policy
Last updated: August 28, 2026
At LOVA Fashion Women, we are committed to providing reliable and efficient shipping to our customers. Please read the information below for details about order processing, shipping, delivery times, tracking, and potential shipping issues.
1. General Shipping Information
We currently ship orders to eligible addresses within the United States and United Kingdom.
Shipping availability and delivery times may vary depending on your location and the products included in your order.
Available shipping information and any applicable charges will be displayed at checkout before you complete your purchase.
2. Order Processing
Orders are typically processed within 2–3 business days, Monday through Friday, excluding public holidays.
During busy periods, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer.
If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the information provided when placing your order.
3. Shipping Rates
We currently offer Free Standard Shipping on eligible orders.
Shipping cost: FREE
There is no additional shipping charge for standard delivery.
4. Estimated Delivery Times
After your order has been processed and dispatched:
Free Standard Shipping
- Processing time: 2–3 business days
- Transit time: approximately 6–12 business days
- Estimated total delivery time: approximately 8 –15 business days
- Order cutoff time: 6:00 PM
- Time zone: GMT / London
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, high order volumes, incorrect delivery information, operational disruptions, or other unforeseen circumstances.
5. Tracking Information
When tracking information is available, it may be provided to you by email after your order has been shipped.
You can use the tracking information provided by the carrier to follow the progress of your shipment.
Please allow some time for tracking information to become active after your order has been dispatched.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your shipping information before completing your purchase.
LOVA Fashion Women is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Failed Delivery or Returned Packages
If a delivery cannot be completed because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue attributable to the customer, the package may be returned to the sender.
If we receive a returned package, we will contact you using the information provided with your order to determine the available options.
Additional shipping charges may apply if a package needs to be reshipped due to incorrect or incomplete information provided by the customer.
8. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:
Please include your order number and, where applicable, photographs of any visible damage to the package or products.
We will review the situation and, where appropriate, work with the shipping carrier or fulfillment provider to investigate and resolve the issue.
9. Shipping Delays
Although we aim to meet the estimated delivery times stated above, delays can occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- High order volumes
- Incorrect or incomplete delivery information
- Operational disruptions
- Other circumstances outside our reasonable control
If your order has exceeded the estimated delivery timeframe, please contact us so that we can assist you.
10. Shipping Restrictions
We currently ship to eligible addresses within the United States and United Kingdom.
Certain locations or delivery addresses may be subject to carrier restrictions.
If your address cannot be serviced by an available shipping carrier, we will contact you where possible.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, fulfillment operations, carrier services, or applicable requirements.
The latest version will always be available on this page.
Last updated: August 28, 2026
12. Contact Information
If you have questions about shipping or your order, please contact us:
Store Name: LOVA Fashion Women
Legal Company: Neriada the brand LLC
Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Warehouse / Fulfillment Location:
M4 3AD
Manchester
United Kingdom
Phone: +1 332 263 9742
Email: hello@lovafashion.com
Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: 11:00–16:00 GMT
We aim to respond to customer inquiries within 24 hours.